BPO Executive jobs in Pune - Suma Soft Pvt. Ltd

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  • Job View 11 Views
  • Applicants Less than 5 Applicants
  • 2019-01-01

Job Description

Job Description:

• Manage overall International BPO (Back Office/ Email/ Chat) Process Operations.

• Should be able to manage team of 15+ agents.

• Good understanding of Domain, Operations, Quality management and SLA frameworks.

• Excellent Stake Holder Management and People Management Skills

• Possess Good Interpersonal Skills.

• Monitoring daily production & agent performance to meet client SLA

• Communicating with the client for day-to-day production queries along with leading client calls

• MIS creation (Should have experience in creating various reports & analysis)

Skill-Set required:

• Has good interpersonal and communication skills (English written and verbal)

• Possess a positive attitude and enjoys multi - tasking

• Should be comfortable working in a fast-paced deadline oriented environment

• Should have the ability to change priorities quickly as time-sensitive need arises

• Able to adapt to a fluctuating work flow, particularly during periods of high volume

• Strong computer skills including a fundamental understanding of MS applications & Internet

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

5

Education

Other Bachelor Degree


About Suma Soft Pvt. Ltd

Urgent Opening for Customer Service executive & Tele Sales Executive (Experienced & Freshers)
First Come First Serve Basis
Kindly carry your Resume and photograph
Candidate must be graduate. If not graduate then he must hold around 6 months of relevant experience.
We have both day and night shifts.
No night shift for female candidates.
6 days working.
Engineering graduates of passing year 2017 & 2018 are not preferable

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