BPO Executive jobs in Mumbai - Confidential Placement

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Job Description

DUTIES AND RESPONSIBILITY

Head of KPO and Shared Services Unit, LTI

This is a unit that is going to be newly formed and will start off with taking over all shared services for the LTI, and then expand into providing this as a new service to customers in India and globally.

The candidate would be the head of this unit, would be responsible to setup and run this unit.

Location: Chennai or Mumbai

Experience: 20+ years with a significant part in the BPO/KPO space. S/he should have run these units as the overall head.

Reporting to: COO, LTI

Skills & Experience:

Strong experience in running BPO/KPO business

Should have handled a team of 200+ resources in a BPO/KPO setup

Should be well versed with the entire KPO process workflows, levers to drive optimization, operational controls etc.

This assignment is not about a voice BPO; it is about running shared services for the LTI

Key Skills

  • KPO
  • Shared Service

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

1

Education

Professional Degree, Other Bachelor Degree, Other Master Degree, Post Graduate Diploma, Other Doctorate Degree


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