BPO Executive jobs in Mohali - Imperial Training & Consulting

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  • Job View 27 Views
  • Applicants Less than 5 Applicants
  • 2019-02-12

Job Description

Job Description:

Manage day to day center operations

Meet or exceed KRA's of all team members such as Ops managers,

New training & ongoing training of team members

Leading team meetings

Establishing call center goals

Planning and controlling change.

Managing quality assurance programmes.

Researching new technologies and alternative methods of efficiency.

Ensuring all operations are carried on in an appropriate, cost-effective way

Improving operational management systems, processes and best practices

Helping the organization’s processes remain legally compliant

Job Criteria:

Must have a relevant prior on paper experience.

Must possess 6-10 years of experience in international voice collection processes (preferably US).

They should have handled a team of 15-20 advisors(Team manager) and 50+ (Manager Ops) for a US/UK collections process.

Should have been responsible for SLA adherence, service quality, client interaction and incorporating floor feedback into training programs. Should be willing to work in US shifts.

Excellent Comm. Skills

Must understand KRAs and KPIs of a team manager/Manager Ops.

Must have a valid passport and, if possible, a US visa.

Only immediate joiners needed.

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

3

Education

Other Bachelor Degree


About Imperial Training & Consulting

Imperial Training & Consulting is a reliable Placement Consultant, which was established in 2010 in New Delhi, India with the aim to provide the best-in-class Training & Development, Domestic Placement, Overseas Placement, Manpower Recruitment, Human Resource Consultant, and Risk Management to bring growth to both the individual as well as the firm. Functional with the resolve and hard work of professional business consultants, technologists, human resource managers and education counselors, we have cemented a strong industrial position because of our flawless services. We aim to provide utmost satisfaction to our clients by making sure that we deliver more than your expectation to make your dreams and ambitions come true by making use of superior technology to source employees and find the right jobs.

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