BPO Executive jobs in Kanpur - Ratan Housing Development Ltd

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  • Job View 30 Views
  • Applicants Less than 5 Applicants
  • 2019-04-16

Job Description

Key Responsibilities

1. to Ensure Continuity of Services to Rdhl in Terms of Generating Leads By Manning the Telephone and other Communication Systems in the Manner Described in the Rhdl Procedure Manual and also Standard Operating Practices for Each Program.

2. to Ensure that Mandated Service Levels are Adhered to On An Individual, Shift and Team Basis.

3. to Deliver the Highest Quality of Service Clients and Ensure High Customer Satisfaction.

4. to Assist in the Expansion of the Rhdl Network By Extracting all Relevant Information On New Services from the Case Files and Channel this Information to the Network Executive.

5. to Cultivate the Rhdl Network of Services and Prospects By Building and Maintaining a Professional Working Relationship with Them in the Course of the Case Handling.

6. to Support Shift Leaders, Supervisors or Who So Ever Concern to Achieve Target Service Delivery and Financial Goals.

7. to Own and Manage Specific Customer Programs Assigned.

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

100

Education

Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.C.A, B.B.A, B.Sc, B.Tech/B.E, M.A, M.B.A/PGDM

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