bpo executive jobs in Chennai - SHRI HARISH CONSULTANCY

  • We are Hiring for International/bpo/voice/technical Support

    1. 0 - 1 yrs
    2. Chennai
    Rs 1,50,000 to 2,50,000 p.a.

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  • Job View 12 Views
  • Applicants Less than 5 Applicants
  • 2019-05-14

Job Description

EXPERIENCE: the Only Experience Can Apply with Sales Experience!! Non-

>> BPO or Other Domain Can Also Apply but with sales experience. Freshers with good communication skill also apply

>> WORK LOCATION: Guindy, Chennai.

>> JOB PROFILE: Technical Support Sales

>> JOB TYPE: Full Time

>> JOB CATEGORY: Technical Services

>> JOB ROLE: SR.Technical Support

>> JOB ROLE SKILL SET: General

>> JOB DESCRIPTION:

>> *Experience – 6 Months Onwards------

>> *Providing Voice support to Internal End Users and External.

>> Commercial End Users across the USA. The job will require you to

>> handle inbound calls technical issues for End-uses

>> *Perform problem cause analysis

>> *Resolve routine customer problem

>> *Ability to identify Opportunity & Implement Process Improvement

>> *Has technical experience and skills in the areas of problem

>> determination, creativity and analysis

>> MANDATORY SKILLS:

>> *Understanding of operating system, Windows/MAC configuration options

>> and troubleshooting

>> * Browser Support

>> * Printer Support

>> * X BOX

>> * Software Handling

>> *Strong Computer skills required

>> * Proficient in Network Connectivity Troubleshooting

>> *Excellent Oral and written communication

>> *Excellent Customer Service Orientation

>> *Neutral Accent

>> DESIRED SKILLS:

>> *Ability to identify basic Hardware parts and aware of hardware concepts

>> *Skilled in Commercially Standard Software application and major

>> desktop operating systems.

]*Questioning skills/Probing Skills, as relevant to the issue and

>> level to the caller

>> ELIGIBILITY CRITERION:

>> *Any Graduate (10+2) B.E/B.Tech, Any Post Graduates, and Diploma

>> Holders (10+3)

>> *Fluency in Communication Skills (Both spoken and written)/ Soft

>> Skills with Additional Information

>> *Working in shifts is Mandate. Candidates applying and selected for

>> the job will be expected to work in shifts, Shifts will 24*7 in nature

>> and can vary according to the geographies supported.

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

1

Education

Diploma, Professional Degree, Other Bachelor Degree, B.Tech/B.E


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