EXPERIENCE: the Only Experience Can Apply with Sales Experience!! Non-
>> BPO or Other Domain Can Also Apply but with sales experience. Freshers with good communication skill also apply
>> WORK LOCATION: Guindy, Chennai.
>> JOB PROFILE: Technical Support Sales
>> JOB TYPE: Full Time
>> JOB CATEGORY: Technical Services
>> JOB ROLE: nical Support
>> JOB ROLE SKILL SET: General
>> JOB DESCRIPTION:
>> *Experience 6 Months Onwards------
>> *Providing Voice support to Internal End Users and External.
>> Commercial End Users across the USA. The job will require you to
>> handle inbound calls technical issues for End-uses
>> *Perform problem cause analysis
>> *Resolve routine customer problem
>> *Ability to identify Opportunity & Implement Process Improvement
>> *Has technical experience and skills in the areas of problem
>> determination, creativity and analysis
>> MANDATORY SKILLS:
>> *Understanding of operating system, Windows/MAC configuration options
>> and troubleshooting
>> * Browser Support
>> * Printer Support
>> * X BOX
>> * Software Handling
>> *Strong Computer skills required
>> * Proficient in Network Connectivity Troubleshooting
>> *Excellent Oral and written communication
>> *Excellent Customer Service Orientation
>> *Neutral Accent
>> DESIRED SKILLS:
>> *Ability to identify basic Hardware parts and aware of hardware concepts
>> *Skilled in Commercially Standard Software application and major
>> desktop operating systems.
]*Questioning skills/Probing Skills, as relevant to the issue and
>> level to the caller
>> ELIGIBILITY CRITERION:
>> *Any Graduate (10+2) /, Any Post Graduates, and Diploma
>> Holders (10+3)
>> *Fluency in Communication Skills (Both spoken and written)/ Soft
>> Skills with Additional Information
>> *Working in shifts is Mandate. Candidates applying and selected for
>> the job will be expected to work in shifts, Shifts will 24*7 in nature
>> and can vary according to the geographies supported.
Experience : 0 - 1 Years
No. of Openings : 1
Education : Diploma, Professional Degree, Any Bachelor Degree, B.Tech/B.E
Role : bpo executive
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : [ Male / Female ]
Job Country : India
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