BPO Executive jobs in Delhi - kGn Recruiter

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  • Job View 50 Views
  • Applicants Less than 5 Applicants
  • 2019-10-10

Job Description

Candidate will be responsible for handling Inbound calls, and will be responsible for solving customer queries.

Job Details

Location =Delhi, Noida & Gurgaon Only

Shift Timings = 9:00 pm - 5:00 am (Night shift) | 5:00 am to 2:30 pm (Early Morning Shift)

Weekly Working Days = 5 Days

Off Days: = SAT, SUN

Salary & Compensation

Salary Offered = 15,000 to 25.0000 K (monthly)

Incentives + PF & ESIC

Selection Criteria

Education = 12TH & Graduation degree mandatory

Experience = 0/6 months to experience as Customer Care* or Telesales / Telemarketing* mandatory

Gender = Male / Female

Communication = Excellent English skills - Ability to Speak, Write & Read

Job Description

- Managing incoming calls and customer service inquiries

- Identifying and assessing customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

18

Education

Higher Secondary, Other Bachelor Degree


About kGn Recruiter

kGn Recruiter is one of the experienced and reliable placement and recruitment firms having its office in New Delhi, Delhi. We offer outstanding Placement Services, HR Services within the time constraint to provide benefits to the clients. We provide our clients assistance in Manpower Recruitment and work dedicatedly to fulfill the staffing needs of the organizations. We work in professional manner to satisfy the clients and the candidates both. We offer excellent quality services within the time constraint to the clients and candidates. We also cater to provide quick and efficient solution to their queries. The services offered by us are flexible and we make sure that we exceed their expectations.

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