Bpo Assistant Manager jobs in Hyderabad - israelites shopping network

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  • Job View 307 Views
  • Applicants Less than 5 Applicants
  • 2020-01-27

Job Description

Greetings from Israelites Shopping Network!!

We have immediate requirement for Assistant Managers for our Hyderabad Branches - A.S. Rao Nagar & Begumpet.

Manage team of 3 TLs for day to day operations. Willing to take escalations calls and has the passion to interact with difficult customers to improve customer experience.

Attend trainings for personal knowledge and development. Clear New Hire training and weekly certifications in 1st attempt.

Conduct Weekly TL 1:1 documented review sharing performance trend against targets, expectation, action plan and commitment from each TL.

Should possess excellent people management skills

Should be extremely particular about time management skills and lead by example by reporting to work before time, taking breaks along with the team and managing work and day in a structured and organised manner.

Analyze and Report Trends in CSR/Process performance

Implement corrective action plans as and when required

Control & Reduce Attrition and Unplanned Absenteeism.

Team Motivation and Counseling as a key for team building and team performance. Daily Live Call Audits/barging help in the improvement of quality of team & whole process.

Ensuring team targets as Customer Satisfaction, Average Handling Time, and Quality.

Share Daily Productivity and improvement trend with every CSR in team for their better performance output.

Industry

Hospitals / Medical / Healthcare Equipments

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

6

Education

Other Bachelor Degree

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