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Job Description

Hiring for Ites, Bpo, Kpo, Lpo, Customer Service & Support, Operations

we have a Satisfied List of Clients, Who's Area such as Programming, It Training, Technical Sales or Systems Administration Designate as Technical Support Engineer and Sr.technical Support Engineer L1 and L2

task Include:

• Working with Customers/employees to Identify Computer Problems and Advising On the Solution

• Analyzing Call Logs So You Can Spot Common Trends and Underlying Problems

• Updating Self-help Documents So Customers/employees Can Try to Fix Problems Themselves

• Working with Field Engineers to Visit Customers/employees if the Problem is More Serious

• Testing and Fixing Faulty Equipment

• Tasks Can Include Installing and Configuring Computer Systems, Diagnosing Hardware/software Faults and Solving Technical Problems, Either Over the Phone or Face to Face

•assess Each Customer's It Knowledge Levels

•monitoring Server Hard Disk Space, Memory and Cpu Utilization of Standalone and Virtual Servers

onitoring Job Alerts for Db Server Monitoring Newly Added Machines in Network & Deploying Antivirus

•monitoring the Tlm Servers.

•windows 2003/2008/2012 Knowledge and Experience, Including Domains

•having Knowledge in Active Directory Etc in Windows Server.

•troubleshooting Skills

•handling the Issues of Server and Clients, like Internet and Intarnet Both. Handling the Issue of Permissions to the Server and Client.

•handling the Issues of Outlook


Computer / IT

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy



Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.C.A, B.Sc, B.Tech/B.E

About ISPN Consulting Private Limited

We, ISPN Consulting Pvt. Ltd. aim to create the ideal 'source and place' business model that ensures the most optimum match of the employer-employee. Our services are broadly classified into HRD Consultancy, PAN INDIA & Worldwide Manpower Supply or Overseas Service.

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