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  • Job View 161 Views
  • Applicants Less than 5 Applicants
  • 2018-09-19

Job Description

ASST FOM DUTIES AND RESPONSIBILITIES:

Customer Satisfaction (Guest Feedback, Social Media Review).

Financial Performance (Up selling, Room Revenue, Operation Auditing).

Showing Initiative, Problem Solving, Staff Training, Team Leading.

Manages and motivates the Front Office team in order to provide a high

standard of service for customers.

Welcomes guests and fosters customer loyalty through his/her friendly

manner.

Develops high quality relationships with guests throughout their stay.

Handles any guest complaints or contentious issues that cannot be

settled directly by team members and provides a fast solution.

Oversee and supervises guest arrivals and departures with the front

office executive and duty managers.

Provide high level of customer service and maintain a high profile in the

day to day front office operations.

Ensure that personalized service is offered to each and every guest.

Ensures that the pricing policy and internal audit procedures are duly

applied.

Supervises the management of debtors, group and individual guest

invoicing and cash operations.

Monitor all executive floor executives to ensure maximum guest

satisfaction through personal recognition and prompt cordial attention

from arrival through departure.

Review arrival list for all arrivals and VIPs to check room allocations,

amenities and special requests.

Prepare monthly and daily revenue report and circulate to all HOD's.

Prepare Room revenue and occupancy forecast take action on rate

strategies.

Is involved in recruitment of new team members for front office.

Integrates and trains employees, providing support for skills

development.

Ensures that all front desk employees are well presented (uniforms,

personal hygiene etc), and also punctual.

Ensures that the workplace remains clean and tidy

Ensure team members have current knowledge of hotel products,

services, facilities, events, pricing and policies and knowledge of the local

area and events.

Key Skills

  • Asst Front Office Manager

Functional Area

Hotel / Restaurants /Travel / Airlines

Number of Vacancy

5

Qualification

Advanced/Higher Diploma, BHM


About Dhal information system

Dhal Information System Private Limited is incorporated on 31 October 2016. Dhal Information System is a staffing cum software development firm based in Bhubaneswar ,Odisha & Noida. Dhal Information® has been highly regarded for our expertise and innovation in software development and the staffing industry . Today, Dhal Info is one of the most respected staffing and recruitment companies in India. we’re experts at providing high-volume contingent and direct hire staffing, SOW services to structured workforce programs and projects across India. We partner with business leaders, HR, strategic sourcing and MSP/VMS program managers to achieve superior performance and 100% program compliance. In fact, our clients rank us among the top 10% of their staffing suppliers. Discover the benefits of our No-Sell, Service-Only model

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