• Associate/Sr Associate- Technical/ Insurance/Travel Process

    HoneyKloud BPO Pvt.Ltd.

    1. 0 - 6 yrs
    2. Pune NA NA NA
    NA
    Rs 1,75,000 to 3,75,000 p.a.

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  • Job View 385 Views
  • Applicants Less than 5 Applicants
  • 2017-11-05

Job Description

Technical Skills

Having the knowledge of AMEDEUS ,GALILEO,SABRE.

Handling Customers issues regarding airlines Reservation.

Handling Customers issues regarding airlines Rescheduling Cancellation & Refund.

Have expertise in CRS tool i.e. Amadeus, for issuing Tickets and making Reservation

Certification in Amadeus fundamental by AMADEUS, GALILEO.

Ticket Issuing,reissuing,Cancellation,Refund & Related to Ticketing for Domestic and international both.

Skills

Excellent convincing skills.

Aware of different areas and languages respectively.

Good organizational skills

Ability to understand clients needs.

Good coordinator.

Strong sales focus

Accomplishments:

Well versed with sabre and Amadeus.

Handling customer reservation for flights cars hotels vacation package.

Booking reservation for hotel flight car rental, vacation package.

Updating inventory in Global Hotel extranet, making amendments.

Changing reservations for schedule change voluntary changes ticket probs.

Handling supervisor calls as well as manager calls.

Floor support and audits.

Silver Sear award for 2 years.

Working with Amadeus, and Sabre,Making PNR or Reservation as passenger requirement and give him to lowest appicable fare throw GDS,

working on Issuing and reissuing the PNR as per request,Also working name change or name too long of the passengrs

Hadnling Voluntery and involuntery changes of the PNR

Working on Passenrs's Baggege and EMD also.

Doing Quality checks of the PNR for new joining

Working with Error saving team to save error of my team members.

Acting as a liaison between customers and airline / airport personal to provide timely information concerning special fares and meet & assist.

Training and movtivating team member and floor support for new joining.

Making daily reports for clients and Preparing Incentive file for my group manger.

Preparing monthaly shift roster and bus roster behalf of my manger.

Key Skills

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

30

Education

Other Bachelor Degree


About HoneyKloud BPO Pvt.Ltd.

Technical Skills
•Having the knowledge of AMEDEUS ,GALILEO,SABRE.
•Handling Customer’s issues regarding airlines Reservation.
•Handling Customer’s issues regarding airlines Rescheduling Cancellation & Refund.
•Have expertise in CRS tool i.e. Amadeus, for issuing Tickets and making Reservation
•Certification in Amadeus fundamental by AMADEUS, GALILEO.
•Ticket Issuing,reissuing,Cancellation,Refund & Related to Ticketing for Domestic and international both.
Skills
•Excellent convincing skills.
•Aware of different areas and languages respectively.
•Good organizational skills
•Ability to understand client’s needs.
•Good coordinator.
•Strong sales focus
Accomplishments:
• Well versed with sabre and Amadeus.
• Handling customer reservation for flights cars hotels vacation package.
• Booking reservation for hotel flight car rental, vacation package.
• Updating inventory in Global Hotel extranet, making amendments.
• Changing reservations for schedule change voluntary changes ticket probs.
• Handling supervisor calls as well as manager calls.
• Floor support and audits.
• Silver Sear award for 2 years.
• Working with Amadeus, and Sabre,Making PNR or Reservation as passenger requirement and give him to lowest appicable fare throw GDS,
• working on Issuing and reissuing the PNR as per request,Also working name change or name too long of the passengrs
• Hadnling Voluntery and involuntery changes of the PNR
• Working on Passenrs's Baggege and EMD also.
• Doing Quality checks of the PNR for new joining
• Working with Error saving team to save error of my team members.
• Acting as a liaison between customers and airline / airport personal to provide timely information concerning special fares and meet & assist.
• Training and movtivating team member and floor support for new joining.
• Making daily reports for clients and Preparing Incentive file for my group manger.
• Preparing monthaly shift roster and bus roster behalf of my manger.

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