Number of Vacancy
Other Bachelor Degree
About HoneyKloud BPO Pvt.Ltd.
•Having the knowledge of AMEDEUS ,GALILEO,SABRE.
•Handling Customer’s issues regarding airlines Reservation.
•Handling Customer’s issues regarding airlines Rescheduling Cancellation & Refund.
•Have expertise in CRS tool i.e. Amadeus, for issuing Tickets and making Reservation
•Certification in Amadeus fundamental by AMADEUS, GALILEO.
•Ticket Issuing,reissuing,Cancellation,Refund & Related to Ticketing for Domestic and international both.
•Excellent convincing skills.
•Aware of different areas and languages respectively.
•Good organizational skills
•Ability to understand client’s needs.
•Strong sales focus
• Well versed with sabre and Amadeus.
• Handling customer reservation for flights cars hotels vacation package.
• Booking reservation for hotel flight car rental, vacation package.
• Updating inventory in Global Hotel extranet, making amendments.
• Changing reservations for schedule change voluntary changes ticket probs.
• Handling supervisor calls as well as manager calls.
• Floor support and audits.
• Silver Sear award for 2 years.
• Working with Amadeus, and Sabre,Making PNR or Reservation as passenger requirement and give him to lowest appicable fare throw GDS,
• working on Issuing and reissuing the PNR as per request,Also working name change or name too long of the passengrs
• Hadnling Voluntery and involuntery changes of the PNR
• Working on Passenrs's Baggege and EMD also.
• Doing Quality checks of the PNR for new joining
• Working with Error saving team to save error of my team members.
• Acting as a liaison between customers and airline / airport personal to provide timely information concerning special fares and meet & assist.
• Training and movtivating team member and floor support for new joining.
• Making daily reports for clients and Preparing Incentive file for my group manger.
• Preparing monthaly shift roster and bus roster behalf of my manger.
Key Skills : BPO, Telecaller, customer care, call center
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