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  • Job View 1205 Views
  • Applicants Less than 5 Applicants
  • 2017-12-01

Job Description

Purpose of the role

As an Operations Manager / Senior Operations Manager in the local Operations team, the role revolves around the management and coordination of the city Operations team, to implement and maintain a level of customer service unsurpassed in the hospitality industry. You will manage the overall operational performance of all the centres within your city, creating an environment where operational teams feel highly motivated and bonded with the company. You will have responsibility to drive service revenue and ensure service revenue targets are exceeded. Input will also be required on the annual service income budget. Regular reviews of maintenance and engineering issues will also be required, including management of all equipment maintenance contracts.

Accountabilities/ Job Description

Operations:

-Develops and maintains an exceptional services culture that exceeds the clients expectations

-Monitors daily operations of all centres and ensure service standards are maintained and improved upon, in accordance with company Standard Operating Procedures

-Supervises and instructs staff on handling of all clients

-Continuously monitors the implementation of SOPs to ensure adherence, seek feedback and revert to Head Office for improvements on the following:

o Opening and closing procedures

- Daily operation (fax, copying, courier, mail, etc)

- Meeting room procedures and requirements

- Telephone handling (answering and message taking)

- Virtual office service

- Arriving and departing client procedures

- Telecommunication operation, features and capabilities

- Liaising with building management

Service Revenue:

-Ensures that service revenue targets, as set out in the budget, are achieved or exceeded

Key Skills

Industry

Recruitment Consulting / Staffing Services

Functional Area

Front Office / Reception/Computer Operator/Assistant

Number of Vacancy

1

Education

Other Bachelor Degree


About Career Move Consultant

In the cutthroat market of the corporate world, it is very important to have good Resources to stay ahead in the competition. With the intention of providing the clients with the best and brightest candidates and in turn creating an effective bridge between the job provider and job seeker. At Career Move Consultant, we are offer host of recruitment services according to the requirement of the clients. We are based in Mumbai, Maharashtra, we are counted among one of the prominent services providers offering host of services such as Training & Development Services, Executive Search Services, Recruitment Process Outsourcing Services, Human Resource Consultancy, Staffing Solution Services and Campus Recruitment Services

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