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  • Applicants Less than 5 Applicants
  • 2017-09-10

Job Description

Company: a Leading It Company.

position: Assistant Manager - Operations (bpo)

should have Worked in Any of the Bpo.

qualification: Graduation is a Must

* Fixed Sat & Sun Off

* Approx. Fixed Shift Timings 7:30pm to 5:30am.( Night Shift)

salary Upto: 6lpa

jd for Am- Operations- Night Shifts.

Some Brief Description of the Jd

position: Assistant Manager - Operations (night Shift)

*primary Role is to Manage the Accounts in Promotional Products Industry Workspace

*establish and Manage Relationship with Clients Business and Project Stakeholders

*manage Expectations Across Key Internal and External Stakeholders of the Accounts Being Handled

*report Account Progress At Defined Intervals to Management Teams (client and Internal) for Effective Governance and Timely Issue Resolution

*review and Manage Changes Through the Account Lifecycle

*document Processes and Share Project Learning's for Continuous Improvements

*responsible for Providing Resolution/ Recommendation/ Workarounds to Fill Gaps Between Standard Processes and Clients Processes

*responsible for Pro-active Issue Resolution and Process Improvement

*responsible for Effective Knowledge Management and Coordination

*produce and Update Weekly Dashboard Report to the Client & Internal Stakeholders

*evaluates Risks and Proposes Contingency Plans

*consolidating all Performance and Productivity Reports for all Tl's and Their Reportees

*communicating with all Support Departments to Ensure the Availability of Infrastructure

*needs to Ensure that the Attrition Levels are Kept to a Bare Minimum

*ensure that the Defined Sla's are Met

*ensure that Productivity Numbers are Tracked On a Daily, Weekly and Monthly Basis and Identify Associates/ Tl's Who are Not Meeting These Numbers.

*come Up with Training Programs to Ensure that the Gaps are Met On the Productivity and Quality Levels

if Interested Please Send Your Updated Resume in Word Format to

Key Skills

  • Operations

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

1

Education

Professional Degree


About Talent Growth International

Talent Growth International believes that identifying the right talent is the key success factor for any organization. Our strength lies in understanding client needs, structuring and executing appropriate result oriented strategies and hence achieving time bound closures. Through a wide network of contacts within the industry TGI has access to a large pool of potential professional candidates.

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