To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined
· Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined
· Bringing Escalations to senior management timely
· Improve customer service at training centers by monitoring & also physically auditing the center.
· Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
· Prepares customer care performance reports as defined from time to time .
· Deal with irate customers tactfully & in a polite manner
· Communicating with customers on e mail , phone & in person
· Exp. n handling customers.
· Exp in handling audits/Transaction
· Sla /Tat/ Customer Satisfaction
Experience : 10 - 12 Years
No. of Openings : 1
Education : B.A
Role : Assistant General Manager
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : [ Male / Female ]
Job Country : India