Asst. General Manager/ Deputy General Manager ‐ Operations

Space Consultant

Location: Chennai, TN/ Chittoor, AP

Reports to: Vice President - Operations

Primary Responsibilities:

1. Manage operations with 200+ people

2. Responsible for managing daily deliverables per the agreed SLA

3. Responsible for deploying optimal work flow to deliver the desired delivery goals

4. Deploy and review proper Quality Control measures and Tollgates in process

5. Process audit Review, recommend and implement new methods, tools (including

automation suggestions) and procedures to achieve/ ensure requisite efficiency goals of

operations

6. Monitor and review trend analysis on dashboard/ MIS/ performance reports and

recommend/ guide solutions and efficiency measures for further improvements

7. Present previous month performance of projects/ processes and plans for upcoming

month along with vital factors and goals to senior management

8. Responsible for achieving set profitability (gross profit) targets

9. Monitor teams vital factors and goals and suggest solutions/ feedback for

improvements

10. Lead and drive process improvement measures to ensure continuous improvement

11. Plan and ensure necessary contingency planning is in place to handle any eventualities

12. Develop & deploy requisite strategies for retention of employees and resource

realignment as needed

13. Identify the training needs of individual managers and guide/ coach them

14. Coordinate with peers and other unit managers and provide support/ directions for

meeting the operations objectives

15. Engage with clients through daily/ weekly/ monthly calls and ensure their process

related queries/ concerns if any are addressed to their satisfaction

Skills:

-

Ability to make quick decisions with available input

- Leadership and people management skills

- Ability to work in a dynamic work environment and meet tight project deadlines

Requirements:

-

Should have a total experience of 17-20 years with at least 10 years in Title BPO

Experience : 10 - 15 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Assistant General Manager/ Deputy General Manager

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India