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  • Applicants Less than 5 Applicants
  • 2018-02-02

Job Description

AR Caller/ CSR for International Voice

Need Freshers And Experienced Candidates

Designation: AR Caller/ AR Calling

Experience :- 0 3 years

Job Location : Coimbatore

No of vacancies :- 30

Week off: Saturday & Sunday fixed off

Salary: Best in the industry

Notice period: Immediate joiners required / 30 days notice period

Qualification: Any graduates can apply

Shift: Night shift 7:30 pm to 4:30 am & 8:30 pm to 5:30 am

Pre-Call Analysis

Call the Payer /use other resource like IVR or Web portal to obtain Status

Appropriate Documentation of the claims is required on Client Software

Post Call Analysis/After Call Actions to be taken on the claim

To assess and resolve enquiries, requests and complaints, primarily on the telephone, to ensure that customer enquiries are resolved at first point of contact.

To provide customers with product and service information and wherever raised by customers in their interactions.

Ensure efficiency measures are met in accordance with performance targets and process guidelines

Need to achieve Productivity targets as per the grid set by the Manager

Participate and works as a member of the customer service team.

Use business tools and updates from industry knowledge to identify problem areas and document business requirements via various updates and training sessions.

Key Skills

  • Good Verbal & Listening Skills

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

30

Qualification

B.Com, B.Ed, BDS, BHM, B.Tech/B.E, MD/Medicinae Doctor


About RND Softech

RND Softech Private Limited is a leading business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.
We commenced operations in 1999, now, with a presence in 3 countries across 3 continents, & a comprehensive range of services across diverse business, we are one of the leading business support system company.

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