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  • Applicants Less than 5 Applicants
  • 2018-01-04

Job Description

Duties

Application Support Specialist at GDI will have following responsibilities:

Handling Inbound International Voice calls/emails

Troubleshooting/Researching these issues.

Document the details to ensure all information is captured.

Coordinate with implementation/supplier adoption teams to ensure set-up/configurations are completed in time.

Sending Escalations to development/integration teams with well-documented details.

Attend briefings, training refresher sessions and meetings as required.

Required Qualifications

The following are the minimum qualifications for the Application Support position:

Candidate must possess excellent verbal and written Communication skills.

Excellent troubleshooting skills

SQL knowledge simple DB queries, Understanding of Object oriented programming concepts (Java preferred)

Working knowledge of Microsoft Office Suite Excel, Word.

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

15

Education

Diploma, Advanced/Higher Diploma, Professional Degree, B.C.A, B.Sc, B.Tech/B.E, Other Bachelor Degree, Post Graduate Diploma, M.C.A, MD/Medicinae Doctor


About Garg Data Information Pvt. Ltd.

Duties
Application Support Specialist at GDI will have following responsibilities:
•Handling Inbound International Voice calls/emails
•Troubleshooting/Researching these issues.
•Document the details to ensure all information is captured.
•Coordinate with implementation/supplier adoption teams to ensure set-up/configurations are completed in time.
•Sending Escalations to development/integration teams with well-documented details.
•Attend briefings, training refresher sessions and meetings as required.
Required Qualifications
The following are the minimum qualifications for the Application Support position:
•Candidate must possess excellent verbal and written Communication skills.
•Excellent troubleshooting skills
•SQL knowledge – simple DB queries, Understanding of Object oriented programming concepts (Java – preferred)
•Working knowledge of Microsoft Office Suite – Excel, Word.

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