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  • Application Support Specialist

    BSRI Solutions Pvt Ltd

    1. 3 - 7 yrs
    2. Dubai,UAE NA NA NA
    Rs 10,00,000 to 25,00,000 p.a.

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  • Job View 81 Views
  • Applicants Less than 5 Applicants
  • 2020-09-05 2021-03-05

Job Description

Roles and Responsibilities

The Application Support Specialist will contribute to the successful and timely support and deployment of the product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

Desired Candidate Profile

General aptitude for solving problems and using technology to improve processes

Understanding and experience in implementation of product solutions

Understanding and experience with Hospital Information Systems

Proven ability to think laterally and come up with innovative solutions for software product implementations

An ability to handle multiple tasks simultaneously and within tight time constraints

Proven ability to work through problems with different customer groups achieving positive outcomes

Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems

Knowledge of PAS and/or clinical healthcare products or laboratory preferred.

Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls


Provide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers.

Provide the link between our customers and the XX Global Support organization

Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application

Provide application support for the TrakCare Hospital Management System.

Support the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of XX

Escalate Open (unresolved) problems in accordance with current policies and procedures.

Key Skills


Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy



B.Sc, B.Tech/B.E, M.Pharma, M.Sc, M.Tech

About BSRI Solutions Pvt Ltd

BSRI Solutions Pvt. Ltd. is a new gen name in the placement industry of Chennai. We are a Tamil Nadu-based placement firm that was founded back in the year 2016. Mr.S.Buvanesh is the chairperson of the firm who laid the cornerstone with the aim of bridging the gap b/w employers headhunting for the skilled workforce and candidates searching for an opportunity to showcase their skills. Under his leadership, we all are excelling at pace. At us, you can gain the benefit of different services like placement services, HR consultancy, and recruitment services in Chennai.

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