Freshers For Airport Guest Relationship Executive - Begusarai

Flyhie Aviation

key responsibilities:

1. handle guest inquiries and provide excellent customer service: as an airport guest relationship executive, you will be the first point of contact for guests at the airport. you will need to assist guests with their inquiries, provide information about flights, amenities, and services, and ensure they have a pleasant experience.

2. manage guest check-ins and check-outs: you will be responsible for processing guest check-ins and check-outs efficiently and accurately. this includes verifying identification, issuing boarding passes, and handling luggage as needed.

3. assist with airport operations: you will work closely with airport staff to coordinate flight schedules, boarding procedures, and baggage handling. you will ensure that all guests are escorted to the appropriate gates and assist with any special requirements.

5. resolve guest complaints and issues: in this role, you will need to handle guest complaints and issues effectively and escalate them to the appropriate personnel when necessary. your goal is to ensure that guests leave the airport satisfied and with a positive impression.

required skills and expectations:

1. strong communication skills: you must have excellent verbal and written communication skills to interact with guests, airport staff, and other stakeholders effectively.

2. customer service orientation: a key requirement for this role is a customer-centric approach and a willingness to go above and beyond to meet guest needs and expectations.

3. attention to detail: you should have a keen eye for detail to ensure accuracy in guest check-ins, flight information, and baggage handling.

4. ability to work in a fast-paced environment: airports can be busy and high-pressure environments, so you should be able to work efficiently and remain calm under pressure.

5. flexibility and adaptability: as an airport guest relationship executive, you should be flexible in your work hours and duties, as airport operations can be unpredictable.

• Experience

  0 - 1 Years

• No. of Openings

  33

• Education

  12th Pass, 10th Pass, I.T.I. [Computer Operator and Programming Assistant], B.A, B.Arch, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, Any Bachelor Degree

• Role

  Airport Guest Relationship Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kolkata