As a Passenger Service Agent you will be responsible for a professional and courtesies check-in services dealing with passengers and their baggage traveling through the airport. Being the face of the company a high level of customer service is required at all times. The roles based at the airport will require you to carry out duties both at the check-in desk and boarding gates.
Greeting and checking passenger documentation.
To check passengers in using a computer based system, issuing boarding cards and baggage labels
Process passengers at the boarding gate
Apply airline regulations which may involve charging excess baggage or upselling
Adhere and apply strict security and safety regulations
Effectively assist passengers with their experience travelling through the airport.
Passenger Service Agents receive training for their role.
May work towards qualifications in passenger handling and aviation operations.
Could progress to Passenger Service Supervisor/Senior Passenger Service Agent, or to other airport and airline operational work.
Some Passenger Service Agent work as a step towards work as Cabin Crew.