- greeting passengers: airport ground staff are responsible for welcoming passengers as they arrive and depart from the airport. they should have a friendly and welcoming demeanor to provide a positive first impression.
- assisting passengers with check-in: ground staff help passengers with the check-in process, ensuring that they have the necessary documents and assistance to board their flights smoothly.
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- handling baggage: ground staff are in charge of handling baggage, ensuring that it is properly tagged, loaded onto the aircraft, and safely delivered to passengers upon arrival.
- providing information: ground staff should be knowledgeable about airport facilities, flight schedules, and other relevant information to assist passengers with their inquiries and ensure a seamless travel experience.
- ensuring safety and security: ground staff play a crucial role in maintaining safety and security at the airport by following established protocols and procedures to protect passengers, staff, and airport property.
skills and expectations:
- excellent communication skills to interact effectively with passengers and colleagues.
- strong customer service orientation to provide assistance and resolve issues for passengers.
- ability to work well under pressure in a fast-paced environment.
- attention to detail to accurately handle baggage and ensure safety procedures are followed.
- flexibility to work varied shifts, including evenings, weekends, and holidays.
Experience
Fresher
No. of Openings
30
Education
12th Pass, 10th Pass, Any Bachelor Degree, Any Master Degree
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata