- handle check-in and check-out process for passengers: the airport ground staff is responsible for efficiently handling the check-in and check-out process for the passengers, ensuring all necessary documentation and procedures are completed accurately.
- assist passengers with boarding and de-boarding: the ground staff assists passengers with boarding the aircraft and safely de-boarding upon reaching the destination, providing necessary guidance and support throughout the process.
- manage passenger inquiries and provide assistance: ground staff is expected to answer passenger inquiries regarding flights, baggage, facilities, and other related information, providing timely and accurate assistance to ensure a smooth travel experience.
- coordinate with other airport personnel for smooth operations: collaborate with other airport personnel, including security staff, airline officials, and ground crew, to ensure efficient and seamless operations at the airport, focusing on passenger safety and satisfaction.
required skills and expectations:
- excellent communication skills to interact effectively with passengers, colleagues, and other airport personnel.
- strong customer service orientation to address passenger needs and provide assistance in a friendly and professional manner.
- ability to work in a fast-paced environment and handle multiple tasks simultaneously while maintaining a calm and composed demeanor.
- basic computer skills to navigate airport systems and software for check-in, ticketing, and passenger information management.
- willingness to work flexible hours, including weekends and holidays, to accommodate the dynamic nature of the aviation industry.
Experience
Fresher
No. of Openings
30
Education
12th Pass, 10th Pass, Any Bachelor Degree, Any Master Degree
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Kolkata