- key responsibilities:
1. assisting passengers during check-in and boarding processes: airport ground staff are responsible for guiding passengers through the check-in and boarding procedures, ensuring they have a seamless experience.
2. handling customer inquiries and providing assistance: ground staff need to address any customer queries or concerns, offering support and solutions as needed.
3. ensuring safety and security protocols are followed: it is crucial for ground staff to adhere to all safety and security regulations to ensure the well-being of passengers and staff.
4. managing baggage and cargo: ground staff must oversee the handling of baggage and cargo, ensuring timely and accurate loading and unloading processes.
5. coordinating with other airport departments: ground staff need to collaborate with various departments within the airport, such as security and maintenance, to ensure smooth operations.
- required skills and expectations:
1. excellent communication skills: ground staff must have clear and effective communication skills to interact with passengers and colleagues.
2. customer service orientation: a customer-centric approach is essential for ground staff to provide high-quality service to passengers.
3. ability to work in a fast-paced environment: the airport environment can be hectic, so ground staff should be able to handle pressure and multi-task efficiently.
4. attention to detail: ground staff need to pay close attention to details to ensure accuracy in their duties, such as baggage handling and documentation.
5. flexibility and adaptability: ground staff should be able to adapt to changing circumstances and schedules in an airport setting.
Experience
Fresher
No. of Openings
30
Education
12th Pass, 10th Pass, B.A, B.C.A, B.B.A, B.Ed, Bachelor of Hotel Management, Any Bachelor Degree, Post Graduate Diploma [Other], M.A
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata