key responsibilities:
1. assist passengers: help passengers with check-in, baggage handling, and boarding processes to ensure a smooth travel experience.
2. communicate information: inform passengers about flight delays, gate changes, and other important updates to keep them informed.
3. coordinate with other departments: collaborate with airport security, airlines, and other ground staff members to ensure efficient operations.
4. handle passenger inquiries: address passenger questions, concerns, and complaints in a professional and courteous manner.
5. ensure safety: adhere to safety protocols, emergency procedures, and security regulations to prioritize passenger safety.
required skills and expectations:
1. strong communication skills: ability to effectively communicate with passengers, colleagues, and other airport personnel.
2. customer service orientation: willingness to assist passengers and provide excellent service with a positive attitude.
3. attention to detail: ability to pay attention to small details to ensure accuracy in tasks like baggage handling and passenger check-in.
4. teamwork: willingness to collaborate with team members to achieve common goals and deliver exceptional service.
5. adaptability: ability to handle unexpected situations, remain calm under pressure, and adjust to changing circumstances in a fast-paced environment.
Experience
0 - 1 Years
No. of Openings
50
Education
12th Pass, 10th Pass, Any Bachelor Degree, Any Master Degree
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata