Job Description

key responsibilities:

1. customer relationship:

- interact with passengers in a friendly and professional manner to provide assistance and resolve issues.

2. air ticketing:

- assist passengers with ticket booking, check-in procedures, and handling baggage.

3. aircraft maintenance:

- coordinate with maintenance teams to ensure aircraft are ready for departure.

4. airline operations:

- monitor flight schedules, gate changes, and assist in boarding procedures.

5. airport operation:

- ensure smooth operation of airport facilities and services for passengers.

6. ground handling:

- assist in the loading and unloading of baggage, and coordinating ground operations.

7. aviation security:

- adhere to security protocols and procedures to ensure a safe environment for passengers.

8. cabin crew activities:

- assist cabin crew with pre-flight preparations and inflight services.

required skills and expectations:

1. excellent interpersonal skills to effectively communicate with passengers and other staff members.

2. ability to work under pressure and handle stressful situations calmly and efficiently.

3. basic understanding of airline operations and airport procedures.

4. strong attention to detail and organizational skills to ensure smooth operations.

5. willingness to work in shifts and flexibility with work hours to accommodate flight schedules.

6. physical stamina to handle manual tasks like lifting baggage and standing for long periods.
  • Experience

    0 - 6 Years

  • No. of Openings

    352

  • Education

    10th Pass

  • Role

    Airport Ground Staff

  • Industry Type

    Aviation / Airline / Aerospace

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Air India Airlines

Founded in 1932 as Tata Airlines by J. R. D. Tata, Tata himself flew its first single-engine de Havilland Puss Moth, carrying air mail from Karachi to Bombay's Juhu aerodrome and later continuing to Madras (currently Chennai). After World War II, it was nationalised by the Government of India in 1953 and was renamed Air India.[4] On 21 February 1960, it took delivery of its first Boeing 707 named Gauri Shankar and became the first Asian airline to induct a jet aircraft in its fleet. In 200001, attempts were made to privatise Air India and from 2006 onwards, it suffered losses after its merger with Indian Airlines. Another privatization attempt was launched in 2017, which concluded with ownership of the airline and associated properties return to the Tata Group after 69 years in 2022.
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