Face-to-Face For Airport Customer Service Associate Jobs (Freshers)

Flyhie Aviation

Fresher
30 Openings
3.0 - 5.0 Lac/Yr
Posted today
Face-to-Face interview
Hazaribagh - khunti - Kodarma - Latehar - Lohardaga - Pakur - Ranchi - Seraikela - Simdega - Chaibasa West Singhbhum

Key Skills

Airport Ticketing Airport Staff Airport Ground Staff

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Job Description

key responsibilities:

1. assist passengers with check-in and boarding process: greet passengers, check their identification and tickets, and assist them with any questions or concerns they may have before boarding their flights.

2. handle customer inquiries and complaints: address any issues or concerns raised by passengers in a professional and efficient manner to ensure customer satisfaction.

3. provide information on flight schedules and airport facilities: assist passengers with information on departure and arrival times, gate locations, baggage claim procedures, and other airport amenities.

4. manage ticketing and reservations: process ticket sales, seat assignments, and booking changes accurately and in a timely manner.

5. coordinate with other airport staff: work collaboratively with airline personnel, security staff, and other airport employees to ensure a smooth and efficient operation.

required skills and expectations:

1. excellent communication and customer service skills: ability to interact effectively with passengers from diverse backgrounds and handle customer inquiries with professionalism and empathy.

2. attention to detail: must be able to accurately process ticketing transactions, provide correct information to passengers, and ensure compliance with airline protocols.

3. basic computer skills: proficiency in using computer systems for ticketing, reservations, and customer service tasks.

4. ability to work in a fast-paced environment: must be able to handle multiple tasks simultaneously and adapt to changing priorities in a busy airport setting.