as an air ticketing associate 2025, your main responsibility will be to assist passengers with booking flights, issuing tickets, and resolving inquiries related to air travel. you will work as part of the airport ground staff team, ensuring smooth operations for travelers.
key responsibilities:
- greet and assist customers at the ticket counter with booking flights and issuing tickets.
- provide information on flight schedules, fares, and policies to passengers.
- handle customer inquiries, complaints, and requests in a professional and timely manner.
- collaborate with other team members to ensure efficient and safe operations at the airport.
required skills and expectations:
- excellent communication and customer service skills.
- basic computer proficiency for ticket booking and tracking.
- ability to work in a fast-paced environment and handle stressful situations calmly.
- willingness to follow safety protocols and regulations at all times.
- high school diploma or equivalent (10th pass).
note: this is a full-time position based in palama, where you will work from the office as part of the airport ground staff team. freshers are welcome to apply for this entry-level role.