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  • Job View 438 Views
  • Applicants Less than 5 Applicants
  • 2016-12-06

Job Description

-Manage the overall desk activities, including the supervisors

-Act as a further escalation point for the supervisor(s)

-Take on a wider customer service role

-Report to senior managers on any issue that could significantly impact the business

-Attend Change Advisory Board meetings

-Take overall responsibility for incident management and request fulfillment on the Service Desk. This could

also be expanded to any other activity taken on by the Service Desk e.g. monitoring certain classes of event.

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Software - Client Server

Number of Vacancy

01

Education

Secondary School


About Cushman Wakefeild

-Manage the overall desk activities, including the supervisors
-Act as a further escalation point for the supervisor(s)
-Take on a wider customer service role
-Report to senior managers on any issue that could significantly impact the business
-Attend Change Advisory Board meetings
-Take overall responsibility for incident management and request fulfillment on the Service Desk. This could
also be expanded to any other activity taken on by the Service Desk – e.g. monitoring certain classes of event.

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