- To manage end to end operations. (Team management)
- Handling escalations from advisors
- KPI management like AHT, C-sat and QA
- Managing Attrition and Shrinkage
Must know Malayalam language
Customer support & deli...
Key Skills : good communication skills,malayalam,assistant customer care manager,customer support manager,technical support manager
RS11,00,000 To 20,00,000Hyderabad, Ahmedabad, Bangalore, Indore, Mumbai
The lead all technology development and operations.
The role will operationally manage the technology team which will comprise approximately 10 staff across management, development, and operational functions.
S/he will be responsible for mana...
Key Skills : technology manager,head of technology,technology head,technical head