- Customer service & handling team of 35+ agents. Coaching, mentoring, guiding team, Driving CSAT.
- Handling Customer Escalations.
- Ensuring the TAT & SLAs are met.
- Manages day to day operations of the process.
- Needs to work closel...
Key Skills : team leader,customer service officer,inbound voice,customer service engineer,team management,team handling,people management,team building