Required to Lead Manage Process Design & Improvement for all Customer Facing Processes Owned and Managed By Customer Operations. Key Business Drivers Being: Subscriber Experience, Cost to Serve and Revenue.
We are actively seeking a self-driven individual to fulfil the role of Customer Excellence
Administrator. We have rapidly expanding customer base around the globe and we require an
additional member to our customer excellence and sale support team ...
Key Skills : customer care executive,customer care manager,call center executive,bpo executive,tech support executive,call center...
The lead is accountable for ope rationalizing the assurance frameworks for quality transactions / processes depending on role assigned. managing internal &external audit processes, C-sat processes, partner quality assurance governance processes.
Key Skills : service assurance,process improvement,process excellence,process design,business development
To drive and manage the facilitation of cross functional assignments taken up by the Business Excellence function. Manage and guide a team within the RA and Business excellence function towards this objective.
Key Skills : business excellence,revenue assurance,business excellence revenue assurance
Required to Lead manage process design & improvement for all customer facing processes owned and managed by Customer Operations. Key business drivers being: subscriber experience, cost to serve and revenue.
lead manage process design & improvement for all customer facing processes owned as a part of the portfolio allocated. The role is required to deliver a robust design/solution that can help business stakeholders deliver .