Required to Lead Manage Process Design & Improvement for all Customer Facing Processes Owned and Managed By Customer Operations. Key Business Drivers Being: Subscriber Experience, Cost to Serve and Revenue.
The lead is accountable for ope rationalizing the assurance frameworks for quality transactions / processes depending on role assigned. managing internal &external audit processes, C-sat processes, partner quality assurance governance processes.
Key Skills : service assurance,process improvement,process excellence,process design,business development
Required to Lead manage process design & improvement for all customer facing processes owned and managed by Customer Operations. Key business drivers being: subscriber experience, cost to serve and revenue.
lead manage process design & improvement for all customer facing processes owned as a part of the portfolio allocated. The role is required to deliver a robust design/solution that can help business stakeholders deliver .