Support the operation of advanced IP network/security services and take escalations from T-1 engineer.
Receive calls from customers and work trouble tickets to resolve customer escalated network and security issues
Recognizes successful intrusions ...
Warm greetings from Techno Manpower Services.
We have opening for the position of NOC L1 with one of our reputed client.
Principal Duties and Responsibilities:-
- Respond to tickets opened by routine alarms and network issues.
- Basic Understandi...
-Be the first level of escalation for any technical issues from the team members.
-Self-improvement on Technology and product knowledge so that correct direction can be provided to engineers on case progress.
-Discuss or notify the management about...