Experience of 1-2 SAP implementations. Strong SAP Technical or Functional Knowledge in Supply Chain or Sales & Distribution, Should have managed large teams delivering support & maintenance in SAP, Should have experience of delivering & managing
Technical support, implementation, monitoring and maintenance of Network and infrastructure.
- Implementing IT Helpdesk process and tool
- Managing and monitoring all the support calls and ensuring the closer with in the SLA by ...
Key Skills : desktop support engineer,it helpdesk manager,itil-information technology infrastructure library,technical support executive
Should have experience in managing and implementing large .NET or Java Apps, Should have experience of App Dev Lifecycle
Strong business process and technical knowledge and ability to design and implement enhancements to functionality of portfolio
Key Skills : java engineer,java developer,java programmer,java support engineer,application support engineer
Answering calls and emails of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled.
Route/Assign tickets to the appropriate support group, if necessary.
Key Skills : help desk manager,itil,it support engineer,help desk