1.Handles all inbound and outbound calls made to customers.
2.Provides quality concierge service on each call: giving fitness options basis requirement,booking trials, assisting in final purchase.
3.Documentation of all calls and analysis thereafte...
Create the retention strategy for all customer segments at multiple touch points
- Designing the U&R strategy
- Designing the execution therapy for U&R activities - product wise and channel wise, customer segment wise
- Create plans to me...
Key Skills : value churn by segments,volume churn by segments,upsell/cross sell revenue,retention costs,mba preferred,years of experience (minimum & maximum) :...
RS3,00,000 To 4,50,000Hyderabad, Bangalore, Mumbai, Pune, Delhi
The main areas of responsibilities for this role are detailed under:
1. Deliver on Sales Targets of online business
Adhere to the sales policies and procedures for centre in collaboration
Innovate and suggest local sales ...