Responsibility for the operational performance of contact centre.
Ownership of Day-to-day operations to ensure all deliverables are met.
Facilitate monthly and quarterly review meetings.
Participate in workforce plan...
Key Skills : assistant manager,call center executive,customer care executive
Company: - International BPO
Post:- Assistant Manager - Quality
Location: - Indore
Salary: -up to 4.2 L.p.a
JD:- Candidate should be graduate with 3 + years of experience into BPO voice based quality domain with knowledge about client reviews /...
Key Skills : customer care executive,tech support executive,client relationship executive,quality assistant manager,tech support...
- To manage end to end operations. (Team management)
- Handling escalations from advisors
- KPI management like AHT, C-sat and QA
- Managing Attrition and Shrinkage
Must know Malayalam language
Customer support & deli...
Key Skills : good communication skills,malayalam,assistant customer care manager,customer support manager,technical support manager
. PERFORM SALES ACTIVITIES ON MAJOR ACCOUNTS AND NEGOTIATES SALES PRICE AND DISCOUNTS IN CONSULTATION WITH MANAGEMENT PERSONNEL AND DEVELOPS SALES & SALES SUPPORT STAFF.
*. REVIEW PROGRESS OF SALES ROLES THROUGHOUT THE COMPANY.
*. PLAN, ORGANIS...