Installation and Field Repair/ Selection, appointment and continuous management of ISPs/ KPI / SLA management (of various delivery units / partners)/Provide regular input to keeping our processes in alignment with our service philosophy
Key Skills : service delivery manager,service delivery
CSD Social & Community Care
Job Mandate (To be used for Selection Interviews)
The purpose of this role is to define SOPs for social media response and identify actions to reduce customer complaints on social media platforms. Coordinate with C...
Key Skills : social qrc tat,csat,community usage,manager social care,social care officer,social care head
Responsible for Creating and Delivering the Service Architecture for all the Lifecycle Stages of M-paisa Customer & Service Delivery At all Customer Touch Points. Smooth Onboarding of Customer/channel (activation Process)
Key Skills : customer service management,delhi,service quality & training,csat,customer service head,customer service manager ....