- Answer telephone, screen and direct calls
- Take and relay messages
- Provide information to callers
- Greet persons entering organization
- Direct persons to correct destination
- Deal with queries from the public and customers
- Ensure kno...
Handling customer queries, issues, complaints, and questions via a call or e-mail.
Providing support as per procedural documentation and relevant reports.
Communicating with staff/ clients as per defined workflows/ procedures/ on the fly decisi...