Company: Client of Capricorn HR Consultancy, Leading International BPO
Experience: Relevant experience in respective positions
Real Time Analysts
Key Skills : bpo executive,customer care executive,customer support executive,customer services,inbound calls...
Job with Team Leader, Trainer, Quality Analyst in Navi Mumbai
location - Turbhe
min. 6 Months to 1 Year Experience Compulsory in Inbound Call Center
below Positions- Qa (quality Analyst) /qtl(quality Team Leader)
1. Handling a team of 5 to 7 team leads
2. Operational Management: Managing the floor, adherence to schedule.
3. Knowledge of Work Force Management
4. Analyze past volume and staffing patterns and plan staffing based on the forecast provided by th...