Perform initial triage, duplicate and analyze customer reported issues
Create & Review Problem Analysis (PA) documents and Knowledgebase Articles
Develop temporary code fixes and suggest workarounds to the reported issues
Maintaining QAD art...
Key Skills : application support consultant,senior application support consultant
4-8 yrs of exp in a software support environment supporting complex, multi- tiered enterprise software applications.Troubleshooting related to one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL), web services API.
Across a variety of QAD products the Senior Support Consultant (Sr. SC) provides solutions for application defects. Solutions will be created following QAD Development and Support quality processes, standards and tool sets. Sr. SC utilizes demonstrat...
Key Skills : application support analyst,application support engineer,application consultant