Overview
Name of the Position: Customer Support Associate
No. of positions: 100 Nos
Skills Required:
Problem Solving
Customer Focus
Communication Skills
Learning Orientation
Result Orientation
Job Description
Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
To deliver service & resolution experience to all the customers
Successfully resolve customer queries through CRM & Knowledge Base
Document in detail all interactions with customers
Effectively articulate information to customers
Educate customers on products. Help customers to be successful