Overview
1. Good communication (Verbal, Written and Listening) and documentation skills
2. Logging the issue on ITS
3. Picking up the issue from the system.
4. Resolving the issue as found to be fit.
5. Following up with client to close the issue
6. Awareness of each client's SLA.
Skills / Roles I hire for
Technical Support EngineerSenior Technical Support EngineerAssociate Technical Support
All the best! - 
