Overview
- Gathered market intelligence, tracked the competitors activities and provided valuable inputs for fine tuning sales & marketing strategies.
- Managed service operations with focus on implementing policies and procedures as well as developing and streamlining systems.
- Ensured speedy resolution of queries and grievances and maintained excellent relations with clients to generate avenues for additional business.
- Oversaw the entire gamut of tasks from new client acquisition to client servicing.
- Developed and ensured customer satisfaction by maintaining excellent TAT & CSI for delivery and standard service quality norms.
- Supervised and monitored the performance level of sales & service staff for ensuring superior customer service and accomplishment of service targets.
- Created and sustained a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members.
All the best! - 
